Before performing synchronization, you should set up synchronization options. In particular, you should set up how you want synchronization conflicts to be resolved.
There are four ways to resolve synchronization conflicts:
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Replace Outlook items with Microsoft Dynamics NAV records.
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Replace Microsoft Dynamics NAV items with Outlook records.
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Replace older entities with newer ones.
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Resolve conflicts manually (default setting).
If you do not change the default option, all conflicts will be logged after synchronization is performed and you will have to solve them manually.
To set up synchronization conflicts resolution options
In Outlook, on the Add-ins tab, on the Microsoft Dynamics NAV Synchronization toolbar, choose the Settings button to open the Settings window.
On the General tab, under Synchronization conflicts resolution, select one of the available options in the following table.
Option Description Replace Outlook items with Microsoft Dynamics NAV records
If you want Outlook items to be overridden with Microsoft Dynamics NAV records.
Replace Microsoft Dynamics NAV records with Outlook items
If you want Microsoft Dynamics NAV records to be renewed by Outlook items.
Replace older entities with newer ones
If you want all old entities to be replaced with new records.
Resolve conflicts manually
If you do not want any conflicts to be resolved automatically; all conflicts will be logged for manual resolution.
After selecting an option, choose the OK button.
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