When you service a service item that is composed of components, you may need to replace a faulty component with a new one. Every time that you enter a spare part for a service item with components, you have the option of replacing a component or creating a new one.
To replace a component
In the Search box, enter Service Tasks, and then choose the related link.
Select the line that includes the relevant service item. On the Navigate tab, in the Service Tasks group, choose Item Worksheet.
Enter a new service line.
In the Type field, select Item.
In the No. field, select the component that you want to replace.
Press Enter. A dialog box opens with three options: Replace Component, New Component, and Ignore.
The following table describes these options in more detail.
Option Description Replace Component
Changes the status of the component you are replacing to not active, and it will appear on the replaced component list for the service item.
New Component
Enters the new component in the component list of the service item.
Ignore
Does nothing to the component list of the service item.
Choose Replace Component. The Service Item Component List window opens.
Select the component that you want to replace, and then choose the OK button.
The new item is not registered as a component of the service item until you post this service line or the service order.
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For more information about how to work with fields and columns, see Work with Data. For more information about how to find specific pages, see Search. |